Terms & Conditions

We provide cleaning and property-maintenance services as described on our website. Exact scope, timing and price are confirmed for each booking before work begins.

A booking made online is a request and is not confirmed until we accept it. We aim to confirm within two hours during our working hours (Mon–Sat, 8am–6pm). We may decline or propose an alternative slot where we are unable to attend.

Cleaning is charged at an hourly rate with a two-hour minimum visit. Some maintenance jobs carry a fixed “from” starting price; others are quoted on request. Final pricing is confirmed before or on the day of the work. Payment terms are advised at confirmation.

Please give us as much notice as possible to cancel or reschedule. Cancellations at short notice, or where our team cannot gain access on arrival, may incur a charge. Specific notice periods are set out at confirmation.

You are responsible for providing safe and timely access to the property at the booked time, including any keys, codes or parking arrangements. Please tell us about pets, alarms or hazards in advance.

Work is carried out by trained, uniformed teams. We hold appropriate insurance. Where specialist trades (e.g. electrical or plumbing) are required, work is performed by suitably qualified people.

We carry out our work with reasonable care and skill. To the extent permitted by law, we are not liable for pre-existing damage, wear and tear, or issues you have not made us aware of. Nothing in these terms limits liability that cannot be limited by law.

If something isn’t right, contact us within a reasonable period and we’ll work to put it right. Reach us at hello@nostress.services or 07507 497 803.

We handle your personal data in line with our Privacy Policy. Your information is accessible only to you and the authorised team handling your booking — never to other customers or the public — and is protected by a layered, defence-in-depth security approach. We deliberately don’t publish the specifics of those controls, so as not to weaken them.

We may update these terms from time to time; the current version always applies. These terms are governed by the laws of England and Wales.

No Stress Services Ltd — hello@nostress.services — 07507 497 803