Privacy Policy

When you make a booking or enquiry, we collect:

• Your name, email address and phone number;
• The property address where the service is to take place;
• Your chosen service, date and time;
• Any notes or access details you provide;
• If you call the voice concierge, a recording and transcript of the call, kept for a limited time for quality and safety checks (see section 4).
• If you use the voice concierge and accept cookies, the catalogue service discussed is associated with your account when signed in, or with a pseudonymous visitor ID otherwise, to understand demand and improve our services.
• If you agree to service feedback, your feedback answers, the service discussed and your choice to keep the feedback anonymous or link it to your signed-in account. Feedback and service-interest records are automatically deleted after 12 months.

We use your data to confirm and carry out your booking, contact you about it, provide quotes, and keep records of work performed. The voice concierge associates each catalogue service discussed with your account when you are signed in, or with a pseudonymous visitor ID otherwise, to understand demand and improve our services. This only happens if you accept cookies. You can opt out in the cookie banner or the concierge widget, which also deletes saved service-interest history. If you agree to answer optional service-feedback questions, we store your answers and the service discussed with your feedback. Signed-in clients may choose whether feedback is linked to their account; guests' feedback is not linked to an account. Feedback and service-interest records are automatically deleted after 12 months.

We process your data to take steps at your request and to perform our contract with you, on the basis of our legitimate interests in running the business, and — where you accept service-interest tracking or give permission to take part in service feedback — on the basis of your consent. You can decline or withdraw consent at any time without affecting your service.

We share data only as needed to deliver the service: with the members of our team attending your job, and with trusted service providers who host our systems (for example our website hosting, database, email and sign-in providers). If you use the voice concierge, your call audio is processed in real time by our voice-AI provider to recognise speech, generate replies and produce the concierge’s voice. Calls are recorded (audio and transcript) and stored by that provider for a limited time so we can check quality and safety, then deleted; the concierge tells you at the start of each call. Some of this processing may take place outside the UK and EEA; where it does, it is covered by appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses. We do not sell your data, and no other customer and no member of the public can access your information.

We keep booking records for as long as needed to provide the service and to meet our legal, accounting and tax obligations, after which we securely delete them.

Under UK GDPR you have rights to access, correct, delete or restrict the use of your data, and to object to processing or withdraw consent. To exercise these, contact us at hello@nostress.services.

We ask for your choice the first time you visit. Essential storage is always on because the site cannot work without it; everything else stays off unless you select “Accept”.

• Essential: sign-in and security cookies from our sign-in provider; nss_consent, which remembers your cookie choice (6 months); nss_service_tracking, which remembers an opt-out; and browser session storage for your booking draft and voice-concierge session, cleared when you close the tab.
• Service insights (only if you accept): nss_service_visitor, a pseudonymous visitor ID (6 months) used to associate the services you ask the concierge about.
• Analytics: we use cookie-free, privacy-friendly analytics that do not identify you or follow you across sites. We do not use advertising trackers.

To change your choice, clear this site’s cookies and you will be asked again, or use the opt-out in the concierge widget.

We take a defence-in-depth approach — your data is protected by multiple, layered safeguards rather than any single control. Access requires a verified account sign-in, and each customer can only ever see their own bookings: no other customer, and no member of the public, can reach your information. Data is never exposed publicly, and only the authorised team members handling your job can see what they need to deliver it.

As a matter of policy we don’t publish the specifics of our security controls — disclosing them would only help would-be attackers and weaken the very protection they provide. If you have a legitimate need to understand our safeguards (for example a business or insurance requirement), contact us at hello@nostress.services.

If you have concerns about how we handle your data, contact us first at hello@nostress.services. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

No Stress Services Ltd — hello@nostress.services — 07507 497 803